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数字治理视角下接触追踪技术的公众使用意向与行为研究

Research on Public Usage Intention and Behavior in Contact Tracing Technology from a Digital Governance Perspective

摘要:[目的/意义]作为数字治理的典型手段,接触追踪技术潜在功能的发挥取决于公众的广泛使用。探究我国公众对接触追踪技术的使用意向及行为的影响因素,有助于为政府推动接触追踪技术的使用提供决策参考,从而助力其常态化应用。[方法/过程]剖析出公众参与数字治理的能力要素,并将其纳入技术接受与使用整合模型,构建出数字治理视角下接触追踪技术的公众使用行为的概念模型,通过问卷调查获取数据,使用统计分析方法验证模型和研究假设。[结果/结论]公众对接触追踪技术的使用意向显著正向影响使用行为;绩效期望、付出期望、社会影响、便利条件、政府信任、技术信任分别显著正向影响接触追踪技术的公众使用意向;使用意向分别中介了绩效期望、付出期望、社会影响、便利条件、政府信任、技术信任与使用行为之间的关系;技术依赖显著正向影响技术压力。

英文摘要:[Purpose/significance] As a typical method of digital governance, the effectiveness of contact tracing technology depends on the widespread use of the public. Exploring the factors influencing the public's intention and behaviour towards the use of contact tracing technology in China will help inform the government's decision to promote the use of it, thus helping its normalisation. [Method/process] This paper constructed the conceptual model of the public's use behaviour of contact tracing technology from the perspective of digital governance after analysing the elements of the public's ability to participate in digital governance and incorporating them into the unified theory of acceptance and use of technology. Data was obtained through questionnaires and statistical analysis was used to test the model and research hypotheses. [Result/conclusion] Public intention to use contact tracing technology had a significant positive impact on usage behavior, the public's performance expectation, effort expectation, social influence as well as facilitating conditions had a significant positive impact on the intention to use contact tracing technology separately. Furthermore, the public's technology trust on contact tracing technology and government trust had a significant positive influence on the usage intention, the public's technology dependence had a significant positive influence on technostress, the mediating effects of usage intention on the relationship between performance expectancy, effort expectancy, social influence, facilitating condition, technology trust, government trust and usage behavior were all verified.

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[V1] 2022-06-24 17:46:55 chinaXiv:202206.00174V1 下载全文
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