Empirical Study on User Evaluation of the Quality of Public Cultural Service postprint

Abstract: [Purpose/significance] The improvement of public cultural service efficiency is an important part of the construction of public cultural service system. Constructing the evaluation system of public cultural service quality from the perspective of user perception is a supplement to the existing theoretical research on service efficiency.[Method/process] Based on the principles of equalization, adaptability and the nature and characteristics of public cultural services, this study constructs a user evaluation model for the quality of public cultural services, and uses confirmatory factor analysis and path analysis to test the reliability and structural validity of the scale.[Result/conclusion] It is found that the user's evaluation of public cultural service quality consists of four dimensions:tangibility, transparency, relations and suitability, and the user's perception level of these four dimensions have a significant positive impact on their satisfaction level. The model has good reliability, validity and goodness of fit. It can provide reference for follow-up research and specific practice.