Reasons and countermeasures of nursing disputes in the nucleic acid testing clinic postprint

Abstract: Objective To investigate the factors of high incidence of nursing disputes in the nucleic acid testing clinic, and to optimize management and reduce the incidence of nursing disputes. Methods A retrospective before-after study was conducted. Potential reasons of nursing disputes happened between April and September 2021 were retrospectively analyzed, and countermeasures were carried out to optimize management in the nucleic acid testing clinic. The incidence of nursing disputes happened between October 2021 and January 2022 was calculated. Results Issues related to patients, nurses and working environment were main factors causing nursing disputes. The incidence of nursing disputes had decreased from2.35? to 1.56? after implementation of optimal management strategy. Conclusion In order to reduce the incidence of nursing disputes and improve the nursing quality in the nucleic acid testing clinic, it is required to enhance the nursing staff’s sense of responsibility and effective communication with patients, standardize the nursing operation process, strengthen cooperation between various departments and improve the hospital workplace environment.