Exploration and Reflection on Online Service Practice of University Libraries During Epidemic Prevention and Control——Take University Libraries in Jilin Province as an Example postprint

Abstract: [Purpose/significance] Exploring the innovation of online service during the period of epidemic prevention and control can provide reference for the improvement and continuous innovation of online service.[Method/process] By investigating the content, form and practice data of online service of University Libraries in Jilin Province during the epidemic prevention and control period, this paper summarized the characteristics and problems of regional online service of university libraries, and analyzed the current situation of vigorously expanding online service of university libraries.[Result/conclusion] The practice shows that the university library service innovation practice online has more professional service ability and fast response efficiency. It shows the huge role and effect of online services, however, there are still some problems in the resource security system, service platform and team construction. We need to make positive efforts in promoting the construction of Smart Library, improving the security of digital resources, building online service platform, improving the librarian team, and promoting the service transformation.