Subjects: Psychology >> Developmental Psychology submitted time 2023-03-28 Cooperative journals: 《心理科学进展》
Abstract： The ultimatum game is commonly used to examine fairness-related economic decision making, and the trade-off between fairness preferences and self-interest is assumed to determine whether individuals reject or accept unfair offers. With respect to the dual-system theory, there are controversial understandings on whether fairness preferences result from the automatic response in System 1 or the deliberation processes in System2. Our study discussed such controversy from three aspects of this theory, including theoretical hypotheses, influential factors, and neural mechanisms. The automatic negative reciprocity hypothesis and the social heuristics hypothesis contend that fairness preferences are automatic, whereas the controlled-processing hypothesis contends that fairness preferences are products of deliberation process that suppresses self-interest motivation. System 1 identifies and evaluates fairness via anterior insula, amygdala, and ventromedial prefrontal cortex; while System 2 reassesses and adjusts System 1 to make the final decision via dorsal anterior cingulate cortex, ventrolateral PFC, dorsomedial PFC, and left dorsolateral PFC. Individual differences and experimental task characteristics may affect individuals’ automatic responses in System 1. Future research need to further improve the experimental paradigm; explore the moderators within the dual system and its neural network.
Subjects: Psychology >> Developmental Psychology submitted time 2023-03-28 Cooperative journals: 《心理科学进展》
Abstract： Work-related rumination (WRR) refers to conscious, recurring work-related thoughts that occur without being asked to do so. WRR is divided into two dimensions: work-related affective rumination and work-related problem-solving pondering. The influence of WRR on individual health, work and happiness is a double-edged sword. Perseverative cognition theory, cognitive activation theory of stress and cognitive resource perspective theory provide explanations for the internal mechanism of positive and negative effects of WRR. Researchers should analyze boundary conditions affecting the double-edged sword effect, seek the route of reducing its negative effects and increasing the positive effect, in the future. Besides, researchers should also expand the analytical perspective of psychological mechanism of the double-edged sword effect, as well as the functional level of the effect.
Subjects: Psychology >> Social Psychology submitted time 2023-03-28 Cooperative journals: 《心理科学进展》
Abstract： With the booming development of digital economy and digital technology, digital transformation has changed from an "optional" choice for some leading enterprises to a "mandatory" requirement for more enterprises. However, many companies face several problems in the digital transformation process such as slow performance growth and insufficient transformation sustainability. Among possible reasons for these problems, the misfit between employees' digital competencies, digital technologies, and digital job demands (i.e., individual-task-technology misfit) is the main one. Therefore, understanding how employees can proactively change the digital job environment and increase individual-task-technology fit to improve job performance has both theoretical and practical implications. Based on the job crafting research and individual-task-technology fit theory, this project proposes a new concept called digital job crafting and explore the mechanisms for the effect of digital job crafting on employees' job performance. Meanwhile, from the perspectives of colleagues, leaders, and organizational structure, this project will examine digital job crafting support, digital leadership, and organizational formalization as potential boundary conditions of the relationship between digital job crafting and job performance. We intend to test our hypotheses using focus group interviews, case studies, multi-source and multi-wave surveys, and daily diary surveys. This project will contribute to expanding digital job research from a proactive adaptation perspective and initiate new research themes for job crafting research. It also provides theoretical guidance and practical intervention plans for employees to proactively adapt to digital transformation and gain digital intelligence dividends.
Subjects: Psychology >> Social Psychology submitted time 2023-03-27 Cooperative journals: 《心理学报》
Abstract： With the service industry growing rapidly to contribute to about 60% of the world’s GDP, improving customer service quality with high service performance (in-role performance and proactive customer service performance) is critical for service organizational development. Previous research has linked employee service performance with a variety of potential antecedents, such as individual difference factors and organizational factors from resource, identification, and motivation perspectives. Surprisingly, we know little about how customer positive behaviors (e.g., customer-initiated support) might affect employees’ service performance. This is a critical gap to fill because customers have substantial power and impact on front-line service employees through frequent direct interactions with them during service delivery. Drawing on the self-verification theory, the present study aimed to examine the effect of customer-initiated support on employee service performance (in-role performance and proactive customer service performance) and explore the mediating role of organization-based self-esteem and the moderating roles of promotion focus and internal locus of control. We collected three-wave time-lagged data from 652 nurses nested within 139 department supervisors. In the first-wave survey (T1), employees reported perceived customer-initiated support, their promotion focus, internal locus of control, proactive personality, and demographic variables. In the second-wave survey (T2), employees who had completed first wave questionnaires were asked to rate their organizational-based self-esteem. In the third wave survey (T3), employees’ supervisors were asked to report the employees’ service performance, including in-role performance and proactive customer service performance. Results from multilevel modeling analysis showed that: (1) customer-initiated support was positively related to employee organization-based self-esteem; (2) organization-based self-esteem was positively related to employee in-role performance and proactive customer service performance; (3) employee organization-based self-esteem mediated the relation between customer-initiated support and employee in-role performance and proactive customer service performance; (4) promotion focus strengthened the positive relationship between customer-initiated support and organization-based self-esteem, such that the positive relationship between customer-initiated support and organization-based self-esteem is stronger for employees with higher promotion focus; (5) internal locus of control weakened the relationship between customer-initiated support and organization-based self-esteem, such that the positive relationship between customer-initiated support and organization-based self-esteem is weaker for employees with higher internal locus of control. Our findings contribute to literature in several ways. First, we contribute to the service performance literature by identifying customer-initiated support as a potential antecedent. Second, this study uncovers the potential mechanism of customer-initiated support’s impact on employee service performance from the self- verification perspective, which broadens previous research from resources, identification, and motivation perspectives. Third, this study confirms the moderating roles of promotion focus and internal locus of control, which contributes to the understanding of under what conditions the effect of customer-initiated support will be stronger.
submitted time 2023-03-20 Cooperative journals: 《心理科学进展》
Abstract： With the booming development of digital economy and digital technology, digital transformation has changed from an "optional" choice for some leading enterprises to a "mandatory" requirement for more enterprises. However, many companies face several problems in the digital transformation process such as slow performance growth and insufficient transformation sustainability. Among possible reasons for these problems, the misfit between employees' digital competencies, digital technologies, and digital job demands (i.e., individual-task-technology misfit) is the main one. Therefore, understanding how employees can proactively change the digital job environment and increase individual-task-technology fit to improve job performance has both theoretical and practical implications. Based on the job crafting research and individual-task-technology fit theory, this project proposes a new concept called digital job crafting and explore the mechanisms for the effect of digital job crafting on employees' job performance. Meanwhile, from the perspectives of colleagues, leaders, and organizational structure, this project will examine digital job crafting support, digital leadership, and organizational formalization as potential boundary conditions of the relationship between digital job crafting and job performance. We intend to test our hypotheses using focus group interviews, case studies, multi-source and multi-wave surveys, and daily diary surveys. This project will contribute to expanding digital job research from a proactive adaptation perspective and initiate new research themes for job crafting research. It also provides theoretical guidance and practical intervention plans for employees to proactively adapt to digital transformation and gain digital intelligence dividends.
Subjects: Psychology >> Management Psychology submitted time 2023-01-30
Abstract：
With the booming development of digital economy and digital technology, digital transformation has changed from an "optional" choice for some leading enterprises to a "mandatory" requirement for more enterprises. However, many companies face several problems in the digital transformation process such as slow performance growth and insufficient transformation sustainability. Among possible reasons for these problems, the misfit between employees' digital competencies, digital technologies, and digital job demands (i.e., individual-task-technology misfit) is the main one. Therefore, understanding how employees can proactively change the digital job environment and increase individual-task-technology fit to improve job performance has both theoretical and practical implications. Based on the job crafting research and individual-task-technology fit theory, this project proposes a new concept called digital job crafting and explore the mechanisms for the effect of digital job crafting on employees' job performance. Meanwhile, from the perspectives of colleagues, leaders, and organizational structure, this project will examine digital job crafting support, digital leadership, and
organizational formalization as potential boundary conditions of the relationship between digital job crafting and job performance. We intend to test our hypotheses using focus group interviews, case studies, multi-source and multi-wave surveys, and daily diary surveys. This project will contribute to expanding digital job research from a proactive adaptation perspective and initiate new research themes for job crafting research. It also provides theoretical guidance and practical intervention plans for employees to proactively adapt to digital transformation and gain digital intelligence dividends.
Peer Review Status:
Awaiting Review
Subjects: Psychology >> Management Psychology submitted time 2019-09-25
Abstract： Work-related rumination (WRR) refers to conscious, recurring work-related thoughts that occur without being asked to do so. WRR is divided into two dimensions: work-related emotional rumination and work-related problem-solving pondering. The influence of WRR on individual health, work and happiness is a double-edged sword. Perseverative cognition theory, cognitive activation theory of stress and cognitive resource perspective theory provide explanations for the internal mechanism of positive and negative effects of WRR. Researchers should analyze boundary conditions affecting the double-edged sword effect, seek the route of reducing its negative effects and increasing the positive effect, in the future. Besides, researchers should also expand the analytical perspective of psychological mechanism of the double-edged sword effect, as well as the functional level of the effect. "
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